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During what was the most stressful 15 months - dealing with a difficult buyer and a complex selling process — Gemma was a constant bright light of hope throughout. Her down-to-earth approach made all the difference. Without it, we would have felt at sea without a paddle. Gemma stuck with us through every twist and turn, consistently going above and beyond, often working late to ensure negotiations were prioritised. As a mum herself, she brought empathy and genuine care to every conversation. I always felt understood and knew she had our best interests at heart. As a result of her hard work, we are now able to move on as a family and start our lives properly together. Our only regret is that we never had the chance to meet her in person. Thank you for everything, Gemma - you’re the best estate agent I’ve ever had the pleasure of working with.

I just wanted to say a massive thank you to all the team that helped us move into our dream first property. Natalie Painter was a major reason why our first time moving was easier. She’s been very professional understanding and kind during the duration of the process. She dealt with every question no matter how small immediately and helped me to understand things I would have no clue about as this is my first time doing this process. She’s a genuine asset to the team. Again thank you so much for everything.

I just wanted thank Gemma and Natalie so much for all their help, I know it hasn't been as easy as expected and you've worked really hard to get this sale over the line. From day one you have been on the case and I am so grateful that the two of you are the people who dealt with the sale, your customer service skills have been brilliant and your experience has helped this completion.

Kelly, our Move Manager has been absolutely amazing start to finish. She answered all our questions, nothing was too much trouble and she is a credit to your team. Anyone considering Shared Ownership should 100% go for it!

I just wanted to say a massive thank you to Kelly and the whole team for all your help with the purchase of my new home! Thank you for being so helpful and answering all my queries and silly questions

Being a first time buyer, the process was always going to be unknown to me, however the process was made so much more straightforward than expected thanks to the support we were given from Kelly Luck. Kelly made us feel like our experience genuinely mattered to her and she went above and beyond to make sure the process was as smooth as possible for us. I would always recommend Shared Ownership to anybody unable to afford to buy a property outright, it is a great opportunity to get on the property ladder.