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I just wanted to pass on my appreciation for the hard work Arjan has put in for us over the past few weeks, from the very first phone call he provided me with many different services he could offer, he was very knowledgeable and understanding as this was my first property I have ever purchased so he talked me through the whole process and how it works. Not only was he very polite and professional he took the time to build a rapport with you, Arjan always answered my calls to help or when onsite he would call me back the same day, I struggled to communicate with the Building developers which Arjan helped me out with going above and beyond his role as a senior sales advisor, I feel Sown are very fortunate to have such a hard working member of the team, thank you for making this process a little easier for us.
Jennifer - I wanted to say from the bottom of my heart, a sincere thank you for your patience and understanding during my difficult time, trying to start a new life with my son. I can remember the very first few times I either spoke to you or via emails, how patient you were with me, as I was trying to get documents together, you always remained professional, courteous and polite. Your kindness and patience during my many enquiries kept me going and not give up. You truly went above and beyond for me throughout the whole process of purchasing my new home, especially at the very last minute when I was completely falling apart. You gave me hope! I cannot put all my thanks and appreciation into words, but I do know that you will always be remembered as the; 'Most kindest lady Jennifer, who believed in me, persevered for me, supported me and most of all, gave me courage and confidence to move on to start a fresh new life'. My son and I would very much like for you to come and have coffee with us one day after Christmas and show you how we have settled in. We look forward to seeing you soon.
I am writing this review to express my deepest gratitude for the exceptional service provided by Natalie to support the sale of our London home. From the moment she took over our case, we were met with an unparalleled level of expertise and care. We would like to thank Natalie for her remarkable ability to explain complex legal jargon in the simplest and clearest manner. With unclear information from our solicitor, Natalie took the time to ensure that we fully understood the intricacies of the sale. Her dedication to breaking down the complexities of the law was truly commendable and made us feel empowered throughout the process. It is clear Natalie has an extensive knowledge of the industry and her insights and guidance were invaluable. One aspect that stood out was her commitment to keeping us well-informed. Her continuous updates from both sides of the case were greatly appreciated. Not only did she provide us with accurate timelines, but she also offered valid reasoning behind each step. This level of transparency and communication gave us a sense of reassurance and confidence in the progress of our case. Beyond Natalie’s professional capabilities, her personal qualities made the experience even more remarkable. Her kindness and patience were evident at every stage of our interaction. She took the time to listen to our concerns, address our questions, and provide the support we needed. With us being in a different time zone, she even took this into account when speaking to us. Her personable and professional demeanour created a comfortable and trusting environment. Despite joining our case in August 2023, she seamlessly integrated herself into the process. She made it a priority to familiarise herself with where the case originated and consistently stayed on top of emails and correspondences. Her dedication and involvement made it feel as though she had been with us since the beginning, which we greatly appreciated. In conclusion, we cannot thank Natalie enough for the outstanding service she has provided. Her professional advice, exceptional knowledge, and genuine care made a significant difference in our journey. We are grateful for her unwavering support and would highly recommend her services.
I would just like to give praise were it is due and Jennifer at SOWN is definitely due it. I would never have got my shared ownership home without her; she was absolutely brilliant. I missed it the first time round but second time I went straight to Jennifer instead of going through the advert again as I had been looking for months. Jennifer pulled out all the stops and got me my new home as she new how desperate things were getting for me. Once she had got me the house and passed me over to her colleague she was still always there for me. Nothing was ever too much trouble for her, she was always there on the end of the phone to answer questions and help out wherever possibly. I couldn't of done it without her and never known anyone go above and beyond like Jennifer did. I will always be grateful for meeting someone so helpful and so good at their job. Amazing 5 star.
I am emailing to give some feedback on my experience buying through SOWN. Jon Robinson is the first person I met, and he couldn’t have been more helpful and supportive from the start to the finish. He made time for me, even when at his busiest. He has a vast knowledge of the shared ownership scheme and first time buyers which was extremely informative and very helpful. at times having gone over and beyond to accommodate my timings. I wouldn’t hesitate to recommend Jon within the capacity that I have know him: he is professional, welcoming and friendly, knowledgeable (more than anyone else I have spoken with whilst looking for a property), and appears to work with great experience, diligence and integrity.
I just wanted to pass on some feedback about Kelly Luck. She has been a breath of fresh air and just lovely. I'm very impressed at how hard she worked to help me. She also took time to call me and reassure me when I was frustrated and upset. I just wanted to pass on that she is amazing Kind regards, Amber